Privacy & Cookie Policy

Who we are. Promptena.com is a community where members share AI prompts, tools and workflow templates. In this document, “Promptena”, “site management” or “site” all refer to Promptena.com.

Privacy

Promptena processes personal data in compliance with the Turkish Personal Data Protection Law (KVKK), GDPR and relevant international regulations. This policy explains which data we collect, why we process it, who we may share it with and which rights you have.

What Is Personal Data?

Personal data means any information relating to an identified or identifiable natural person.

Personal Data We Process

• Identity and contact information provided during registration (full name, username, date of birth, national ID, phone, email, address, profile bio, preferences).
• Content you create or upload (prompts, AI tools, workflows, comments, images, videos, links, social accounts, optional sensitive data shared with your consent).
• Information submitted via forms, surveys, support tickets, contests or feedback channels.
• Automatically collected data such as IP address, usage logs, browser/device information, cookies, SDK identifiers and telemetry.
• Communications with support, customer feedback, reports and moderation notes.
• Transaction references, invoices and accounting records generated by payment providers (card details are never stored on Promptena servers).
• Data shared by partners (social platforms, integration services, business partners) based on your prior consent, e.g. address details, account activity, purchases, search terms.

Purposes of Processing

• Providing, customising and promoting the platform according to user preferences and behaviour.
• Managing User/Member/Admin relationships, satisfaction programs and support operations.
• Creating contractual records in electronic or paper form and fulfilling legal obligations.
• Presenting prompts, tools and workflows tailored to your needs.
• Operating, maintaining, improving and securing the platform; detecting fraud and abuse.
• Running announcements, campaigns, contests, loyalty programs and referral activities.
• Administering memberships, authentication, password resets and communication workflows.
• Performing statistical analysis, planning, performance measurement and system optimization.
• Responding to lawful requests from competent authorities and complying with regulatory reporting.
• Handling support requests, customer complaints and providing technical assistance.
• Detecting and fixing technical/software issues encountered during visits.
• Executing marketing automation, segmentation, profiling, analytics and personalised notifications (emails, push messages, pop-ups, surveys, in-app recommendations).

Processing purposes may be updated in line with legislation or policy changes. When a process requires consent (e.g. marketing, optional cookies), we obtain your explicit approval.

Principles

• Lawful, fair and transparent processing.
• Accuracy and keeping data up to date.
• Processing for specified, explicit and legitimate purposes.
• Data minimisation – relevant, limited and proportionate to the purpose.
• Storage limitation – retained only for the period required by law or purpose.

Log Files & Permissions

Like most web servers, Promptena keeps log files (IP, ISP, browser type, OS, entry/exit pages) solely for statistical and security purposes. These logs do not violate your privacy.

Forms & User Data

During registration, purchases or via contact forms we may collect:

• Name, surname, username.
• Email address, phone number.
• Social media and portfolio links.
• Descriptions, preferences, tags, optional fields.
• KYC information when required by law (e.g. for payouts).

Card information is processed exclusively by licensed payment providers and never stored by Promptena. Your data is not shared with third parties without your consent, except where legally required.

Data Disclosure

We may disclose data to:

• Comply with legal procedures or requests.
• Protect Promptena’s rights and enforce agreements.
• Prevent fraud, abuse or technical issues.
• Safeguard the security of users and the public.
• Fulfil accounting, auditing or financial obligations.
• Collaborate with service providers, strategic partners and advisors within legal limits.

Transfers

Data may be shared with hosting vendors, payment gateways, customer-support tools, analytics providers, legal and financial advisors or public authorities, in Turkey or abroad, strictly for the purposes above and under appropriate safeguards.

Advertising & Third Parties

Third-party ad networks (e.g. Google) may use cookies to deliver personalised ads. While we block sensitive categories, we cannot be held responsible for rare mismatches. Refer to the NAI Self-Regulatory Principles for options to manage personalised advertising.

Cookies

Cookies are small text files stored on your device. Essential cookies keep sessions open, ensure security and load balancing; other categories are optional and can be controlled via the cookie banner or browser settings.

Third-party cookies in use may include Google Analytics, Google AdSense/DoubleClick, Facebook (Meta) remarketing, Cloudflare security cookies and performance logging tools. Each provider follows its own privacy policy.

Social Sharing Cookies

Social plugins enable one-click sharing. If you do not want these services to collect data, block third-party cookies in your browser.

Cookie Management

• Use the cookie preference panel (when available) to enable/disable categories.
• Manage cookies directly from your browser settings or via Your Online Choices, NAI or DAA.
• Mobile users can control advertising IDs within device settings.

Direct Marketing

We may contact you with product updates or promotions. You can opt out anytime via the unsubscribe link or by emailing info@promptena.com.

Media & Embedded Content

Uploaded images may contain EXIF/GPS data; remove metadata if you do not wish to disclose locations. Embedded content from other websites behaves as if you visited those sites directly.

Data Retention & Security

Data is stored only as long as necessary and then deleted or anonymised. Servers are protected with encryption, access controls, firewalls, intrusion detection and regular backups. No method is 100% secure, but we apply industry-standard technical and organisational measures.

Children

Users under 18 must obtain parental consent. Guardians may request deletion of minor accounts via info@promptena.com.

Changes

This policy may be updated periodically; please review the latest version published on this page.

Your Rights

You may exercise rights of access, rectification, erasure, restriction, portability, objection or withdrawal of consent, and submit complaints to data protection authorities by contacting info@promptena.com.

Cookie Policy

This policy explains the types of cookies used on Promptena, why we use them and how you can manage your preferences.

Cookie Categories

• Essential Cookies: Required for login, session continuity, security, load balancing and preventing abuse. They cannot be disabled because the site would not function without them.
• Performance & Analytics: Help us understand which pages are visited, which devices are used and how features perform. Data is aggregated and anonymised to improve the user experience.
• Marketing & Personalisation: Enable personalised campaigns, pop-ups, push notifications and attribution for reminders or retargeting on third-party networks.

Third-Party Cookies

We may rely on the following providers:

• Google Analytics – measures page visits, devices and traffic sources anonymously.
• Google AdSense / DoubleClick – delivers personalised ads (optional).
• Facebook (Meta) – remarketing and campaign optimisation.
• Cloudflare – security, bot protection and faster delivery through required cookies.
• Other logging/monitoring tools – analyse overall traffic and detect issues.

These services have their own privacy policies. You can use their tools to opt out of personalised advertising.

Social Sharing Cookies

Plugins that allow you to share content on social media may place cookies. If you do not wish data to be collected, block third-party cookies in your browser.

Managing Cookies

• Use our cookie preference panel (if available) to enable or disable non-essential categories.
• Control cookies directly in your browser settings or via platforms such as Your Online Choices, NAI or DAA.
• On mobile devices you can reset or limit the advertising identifier in the system settings.

Disabling necessary cookies may prevent the site from working properly; analytics and marketing cookies can be disabled at any time.

Questions

For any cookie-related enquiries contact us at info@promptena.com.